Getting to Grips with Assistive Technology
As with any new device, new assistive technology can sometimes take a little while to get used to. With some of our more complex communication devices, our clients tell us that there is often a learning curve and through regular use, the full benefits can often be realised in a short period of time. To help you begin this process, our experienced technicians will always ensure that you are fully capable of using your new device and have answered all your questions before they leave. However, to give you complete peace of mind our friendly customer service team are on hand to help with your enquiries, simply contact us and we promise to be back in touch within 48 hours.
Hints, Tips and Tricks
Whilst our team are always available should you need us, here are some useful hints, tips and tricks that will help you get to grips with your new device.
• Persevere – It may sound simple, but there is often a lightbulb moment when you fully understand and grasp all the functions of your new device. “After a bit of practice, I got the hang of the pererro+ and was finally able to communicate with my friends and family via text and call with my own personal iPhone. Before assistive technology I wasn’t able to access anything at all, but thanks to Steeper I can now get on with my daily activities and have got my independence back.” Farhad Hussain
• Installation Buddy – On the day in which your new assistive technology is installed, it can be overwhelming to understand everything and remember to ask all the necessary questions. Only once you have begun to use the device may you think of further questions. That is why we always recommend an installation buddy: someone that will be present when the device is being installed and can help you to navigate through any initial concerns and questions.
• Website Accessibility – When using switch control devices, mobile sites tend to be a lot easier to navigate and more accessible in selecting the right options. If you are having difficulty, try and switch to a mobile site to enable easier access.
• Maintenance – As the new owner of assistive technology, regular maintenance is an important part of the aftercare. With stringent rules and regulations, it is important that all devices are regularly inspected by fully certified engineers. Our engineers are all certified to the latest standards, so you can rest assured that any maintenance work completed adheres to the most recent specifications.
We hope that your new assistive technology has given you a new sense of freedom and most of all, has helped you to reconnect with your environment. For more information on our products and services please click here.